FAQs

Shipping and Delivery – How Long Will It Take to Receive My Item(s)?

We have warehouses in Melbourne and Sydney, so that we can ship our (product) to you as soon as possible no matter where you live in Australia. 99% of customers receive their items within 3 - 5 business days.

How long will my order take to dispatch?

All orders are dispatched within 24hrs of payment Monday to Friday. Tracking numbers are updated within 48hrs.

 

Why I haven't received my tracking numbers?

Tracking numbers are usually emailed to our customers within 24-48hrs of purchase. If you did not provide your email at checkout chances are the tracking was sent via SMS to your phone. Drop us a line anytime and we'll happily look it up for you. 

 

What If I Need to Return My Item(s)?

If you decide you don’t want the item, you have up to 90 days to return it for a refund. You simply just cover the cost of postage back to us. You can read more about this on our Returns Page.

 

How Do I Contact You?

You can call or text our customer service representatives on our dedicated customer service mobile number 0431 515 820 or you can send us an email or simply visit our Contact Page.

 

Happiness Guaranteed

We guarantee that our products will make you happy and that our customer service will be second to none. We also pride ourselves on being the largest supplier of these products in Australia. Any issues, please get in touch, either through our live chat, or the Contact Page and we will make sure we do what we can to make you a happy customer.

 

Why Buy From Us?

Firstly the quality of product you will receive is second to none. We use them ourselves and guarantee every single unit. 

The main reason you should buy from us, apart from there being thousands of happy customers is because we actually pick up the phone. Give us a call today on 0431 515 820 and say hi! 

I cannot tell you how many times people have called, chasing up an order that wasn't even placed with Mr Waffle. Its quite disappointing to see people purchasing products online with no way of following up their orders. Don't make the same mistake they did, always buy from Australia!